Returns & Refund Policy
Returns and Refunds Policy:
1. A product may be returned or replaced solely in accordance with the terms stated below:
*Yoffi will exchange or accept the return of an item purchased through this website up to 14 days from the date of purchase.
*All items received for return or exchange must be in the same condition they were at the time of sale and in their original packaging.
*The original purchase receipt must be included for all returns.
* The products will be returned to the company by the customer, at customer's expense to the address of the company appearing on the packaging.
Yoffi is not responsible for any loss or damage caused to the merchandise during return shipping.
2. Products which the customer received as a bonus in respect of a purchase cannot be returned/replaced.
* When payment was made in cash by the consumer, the refund will be made by the company by way of bank transfer or currently dated check, within 7 business days.
* When payment was made by credit card, in the event that the account of the company was not yet credited – the charge will be canceled.
* If the account of the company was credited – it shall inform the credit company regarding the cancellation of the transaction and the credit company will credit the account of the customer.
* Checks which were cleared – a customer check which has been cleared will be refunded by check or cash within 7 business days of the clearing of the check or from the date of the cancellation of the transaction, whichever the later. A customer who shall seek to cancel a transaction made by checks will be charged NIS 23 in respect of each check (withdrawal fee).
* Checks which have not yet cleared – a customer check which has not been yet cleared, will be returned to the customer.
*Returns and exchanges will incur a 5% cancellation fee + shipping fee that will be deducted from the original selling price.
For any further questions, please contact us directly. We are operating a professional team that will address your concerns 24 hours a day, 7 days a week. Please send us your message and we will get back to you quickly. We have our customers’ best interest in mind and we assure each concern will be dealt with respect.